Last night's OPML meetup and the view from my Cambridge hotel room.

Expedia, is the honeymoon over?

I've tried all the online travel agencies, and up till now Expedia has had a virtually unblemished record. There have, of course, been a few glitches here and there, but mostly I've been happy with the service. Until today, when they put me on hold a total of 2 hours over four separate calls, and all I wanted to do is change hotels. Each time they had me jump through a new hoop till I finally said enough. Cancel the reservation or don't, but if you don't, I won't be back. That's where we are now. The hotel was glad to accomodate, they're sold out, and were easily able to replace me as a customer. I've booked a new room at a more suitable location. But it seems Expedia may charge me for the room, anyway. Arrrgh.

Postscript: Expedia heard about the problem, and is working on it. Not sure if they read about it here, or if their internal systems uncovered the problem. I kind of hope it was the latter.